Incident Grading
Incidents are broken down into a grading system, this system has 4 categories:
Grade 1 - Emergency Response
Grade 2 - Priority Response
Grade 3 - Scheduled Response
Grade 4 - Resolution Without Deployment
What do these grades mean?
Grade 1 - Emergency Response
This is where a call has been made to the emergency services and they believe that the incident is likely to result in either :
Grade 3 - Scheduled Response
Grade 1 - Emergency Response
Grade 2 - Priority Response
Grade 3 - Scheduled Response
Grade 4 - Resolution Without Deployment
What do these grades mean?
Grade 1 - Emergency Response
This is where a call has been made to the emergency services and they believe that the incident is likely to result in either :
- Threat of violence
- Serious damage to a property
- Serious injury to a person
- Danger to life
Some more possibilities of a grade 1 incidents could be criminal conduct e.g:
- An offender is creating a disturbance at a scene
- A detained offender presents a threat to arresting officers
- A serious crime is happening
Grade 2 - Priority Response
In a grade 2 incident there is a certain degree of important or urgency however emergency response is not required. Some examples of a grade 2 incident could be:
- Somebody involved is vulnerable and upset
- An offender has been detained
- There is concern for a person's health and well being
- There is risk of the loss of a witness or evidence
- There is serious injury or road obstruction in a traffic collision
- Hate crimes
A grade 2 incident would be responded to within 2 hours.
In a grade 3 incident the emergency services are not required instantly, the time of response could be anything up to 48 hours. An example of a grade 3 incident could be:
- A service orientated incident like the police being required at the hospital.
In a grade 4 incident the call handler is able to resolve the incident through a number of different ways:
- Written advise
- Phone call
- Answering callers questions
- Recommend a more appropriate service
- Safer community team
- Child protection agency
- Intelligence units
- Traffic control team
When any incident is rang in it is the responsibility of the call handler to asses the situation and decide a=on what grade the incident should be, then after the incident is graded action will be taken.